We want you to be happy with MenuCraft. This policy explains how cancellations and refunds work for subscription plans.
1. Free trial
Every new restaurant can try the platform free for the trial period shown at sign-up. No payment is taken during the trial, so there is nothing to cancel — if you don’t choose a plan, your menu simply goes offline when the trial ends.
2. No automatic renewals
Plans are paid in advance for one month or one year and do not renew automatically. You will never be charged without starting a payment yourself.
3. Cancelling
You can stop using the service at any time by not renewing. Your plan remains active until the end of the period you paid for.
4. Refunds
- First payment, within 7 days: if the platform isn’t right for your restaurant, ask within 7 days of your first paid purchase for a full refund.
- Duplicate or failed payments: if you were charged twice or money was deducted for a payment that did not activate your plan, we refund the extra amount in full.
- Yearly plans: after the first 7 days, yearly plans are not refundable, but you can switch plans — unused time is credited as extra days on the new plan.
- Monthly plans: after the first 7 days, monthly payments are not refundable.
5. How refunds are paid
Approved refunds are returned to the original payment method through Razorpay within 5–7 working days of approval (your bank may take a little longer to show it). GST is refunded along with the plan amount and a credit note is issued.
6. How to request
Sign in and open Help & Support with the topic “Billing & plans”, or contact us with your restaurant name and invoice number.